What information should I provide when submitting a support request?

To ensure your enquiry is handled quickly and effectively, it helps us if you describe your support request as completely as possible.

What information is helpful?

Please provide us with the following information if possible:

• A detailed description of the problem or question
• The type and model of your device, for example smartphone, tablet or PC
• Operating system and version, for example Android 11 or iOS 15
• Version of the Weather24 app, if you are using the app
• Steps that led to the problem occurring
• Screenshots or photos, if these better explain your enquiry

How do I contact support?

Simply reply to our last email and describe your enquiry as detailed as possible. This way your case can be reviewed and dealt with more quickly.

Further help

If you have further questions or have not received a reply, you can reach support at support@weather24.co.uk. You can also find further information and frequently asked questions in the help centre at https://support.wetter.com/