Rain radar not loading – what can I do?

If the rain radar is not loading or the animation is frozen, carry out the following steps in order.

In the Weather24 App

1. Check your internet connection. Try switching between Wi-Fi and mobile data.
2. Close the Weather24 App completely and open it again.
3. Temporarily disable any active VPN service, data saver mode, ad blocker or security app. These can interfere with loading radar data.
4. Check the App Store or Google Play Store to see if a latest version of the Weather24 App is available.
5. Restart your smartphone or tablet.
6. On Android, you can also clear the app's cache.

On the Weather24 Website

1. Refresh the page.
2. Check whether the rain radar can be opened in a different browser or in a private browser window.
3. Try disabling an ad blocker, tracking protection or VPN service for Weather24.
4. If necessary, clear your browser cache and then reload the page.

If the rain radar is still not loading

Check whether the problem only occurs at a specific location or at a specific time. It is possible that the display is temporarily not fully available. Try requesting it again at a later time.

If the problem persists, it is best to send us a message directly from the app via App menu → Help. Please tell us the affected location and time and include a screenshot if possible. Also let us know which troubleshooting steps you have already tried.

If you are unable to send a message from the app, you can reach us by email at support@weather24.co.uk.