Why is my weather app not loading data?

The problem: Flashing sun or loading error

If you see a flashing sun in the weather24 app or the weather data is not loading, this is a common issue. This can have various causes and can usually be resolved quickly.

First troubleshooting steps

1. Restart the app
Close the weather24 app completely and open it again. This often resolves the problem spontaneously.

2. Check your internet connection
Make sure your device is connected to a stable WiFi or mobile network. Try opening another website to test your connection.

3. Clear the app cache
Go to your device settings, find the weather24 app and clear the cache (not the data). This removes temporary files that could cause problems.

Further steps

4. Update the app
Check the App Store or Google Play Store to see if a newer version is available. Updates often include improvements and bug fixes.

5. Reinstall the app
Uninstall the weather24 app completely and reinstall it. This resets the app to its default state and can resolve stubborn errors.

If the problem persists

If the weather data still does not load after these steps, please contact our support team. Please mention which steps you have already tried and include a screenshot of the problem. This will help us assist you more quickly.