Why is my Weather24 app not loading weather data or showing a blinking sun?

The Problem: App not loading or showing a blinking sun

If you see a blinking sun in the Weather24 app when retrieving weather data or the app is not loading the data, this is a common issue. This can have various causes and occurs particularly on Android and iOS.

Common Causes

The problem can be triggered by several factors:

• Internet connection issues or unstable WiFi/mobile connection
• App cache or temporary data causing conflicts
• Outdated app version
• Storage space issues on your device
• Incompatibility with the current operating system version

Troubleshooting Steps

Step 1: Clear app cache

Remove the cache from the Weather24 app:

• Android: Settings → Apps → Weather24 → Storage → Clear cache
• iOS: Uninstall the app and reinstall it

Step 2: Restart your device

Fully restart your smartphone or tablet. This often fixes temporary loading errors.

Step 3: Reinstall the app

If the previous steps don't help, completely uninstall the app and reinstall the latest version from the App Store or Google Play Store.

Step 4: Check location permissions

Make sure the Weather24 app has the required permissions to access your location. This is necessary for accurate weather forecasts.

If the problem persists

If the blinking sun still appears after these steps, please contact our support team with the following information:

• Device model and operating system version
• App version
• Screenshot of the problem
• When the issue occurs

Email: support@weather24.co.uk