Report problems with the app

If you notice a problem with the Weather24 app, the best way to let us know is to send us a message directly from within the app.

Sending a message via the app

• Open the Weather24 app.
• Open the app menu.
• Tap on "Help".
• Describe your problem and send the message.

What information is helpful?

Please describe as accurately as possible:

• which area of the app the problem occurs in,
• whether an error message was displayed,
• how long the problem has been occurring,
• whether it occurs constantly or only occasionally, and
• what troubleshooting steps you have already taken.

If possible, include a screenshot or screen recording. If you are experiencing problems with weather data or a specific location, please also provide the affected location as well as the date and time.

If you cannot send a message from the app

If the app won't open or the "Help" section is not accessible, you can email us at support@weather24.co.uk.

Please provide the following additional information in your email:

• Your device model,
• Operating system version,
• Weather24 app version,
• Type of internet connection you are using, for example WiFi or mobile data, and
• the troubleshooting steps you have already taken.

This helps us better understand and review your enquiry.

What happens next?

Once your report has been received, our team will review the information and get back to you as soon as possible to resolve the problem or request further details.

Thank you for using Weather24. We want to provide you with reliable and accurate weather information and we appreciate your help in improving our app!