If you're still seeing ads despite having an active Premium subscription, you've come to the right place. In this article, we'll show you how to quickly and easily resolve this issue so you can enjoy your ad-free experience without interruption.
Check your account
Make sure you're signed in with the correct Google Play account – the one you used to purchase your Premium subscription.
Update your Weather24 app
Ensure you have the latest version of the Weather24 app installed to benefit from all improvements and bug fixes.
Clear Google Play cache
Sometimes clearing the cache of the Google Play app helps resolve payment or subscription issues. To do this, go to your device Settings > Apps > Google Play Store > Storage > Clear cache.
Check your payment method
Verify that your saved payment method is current and valid so your subscription can be billed correctly.
What to do if the problem persists?
If the steps above don't resolve the issue, please contact our support team. We'll help you quickly and, if necessary, provide you with a voucher for a Premium subscription as compensation.
Contact Weather24 support
You can reach our support team at support@weather24.co.uk. We're happy to help!
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